Communication Skills:
Regardless of which position in an organisation you work for, it’s always important to have good communication skills. It goes unsaid that a good leader is very often than not a good communicator. Communication can be in various forms such as verbal which constitute Speaking, writing, reading and non-verbal which could be related to Facial Expressions, Gestures, Appearances and the way one presents oneself in front of another.Communicating effectively thus has five aspects:Verbal & non-verbal,Written communication,Public speaking,Meeting Participation and feedback.
What happens in a communication process?
The diagram here explains various stages of processes in communication.
Essential 7 C’s for good communication.
Ø Completeness
Ø Conciseness
Ø Consideration
Ø Clarity
Ø Concreteness
Ø Courtesy
Ø Correctness
Plan your communication.
Planning your communication can help get the right message across in the right manner. The first step of planning a message can be getting into the shoes of the target audience .Plan the objective of the message, who is it aimed at, best possible channel and which is the most appropriate time.
An ideal communications plan should include the following sections.
Overall Communication Objective
Audience
Communication Objectives
Message
Channel
Timing
The following quiz will help in knowing one's communication skills.
Communication Quiz: How good are your Communications skills?
http://www.mindtools.com/pages/article/newCS_99.htm
References
1.Managementstudyguide.com (2011). Management Study Guide - Free Training Guide for Students and Entrepreneurs.. [online] Retrieved from: http://www.managementstudyguide.com/
2.Masterclassmanagement.com (2013). Free Online Business Management Training Course Certificate Program. [online] Retrieved from: http://MasterClassManagement.com
3.Mindtools.com (n.d.). How Good are Your Communication Skills? - Communication Skills Training from MindTools.com. [online] Retrieved from: http://www.mindtools.com/pages/article/newCS_99.htm